Shipping Policy
SHIPPING POLICY
1. Order Processing
All orders are prepared and dispatched within 24 to 48 working hours (excluding weekends and public holidays) of payment being confirmed.
During periods of high demand (sales, holidays, promotions or exceptional circumstances), processing times may be slightly extended. We make every effort to dispatch orders as quickly as possible, but we cannot be held liable for delays beyond our control.
2. Delivery Methods and Timeframes
We offer free standard delivery, with no minimum purchase required.
Mainland France, the United Kingdom and Europe, following order processing:
- Standard delivery: 6 to 10 working days
- Delivery charges: Free (where stated in the offer)
Delivery times are estimates only and may vary depending on the carrier, the destination or exceptional circumstances.
3. Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and the information you need to follow the progress of your parcel.
4. Order Tracking
You can track the status of your delivery at any time using the tracking number provided in your dispatch confirmation email, on the carrier’s website.
5. Damaged or Lost Parcels
If your parcel arrives damaged, or if your order appears to have been lost in transit, please contact our customer service team as soon as possible.
Following enquiries with the carrier, we will offer you, depending on the circumstances, either a replacement product or a full refund.
6. Delivery Delays
Delivery times are estimates and may, in exceptional cases, be extended due to circumstances beyond our control (including weather conditions, customs checks, periods of high demand, industrial action and logistical difficulties).
In such cases, we remain at your disposal to assist you until your order has been successfully delivered.
7. Customs Duties and Import Taxes
For orders shipped to countries outside the European Union, including the United Kingdom, customs duties, import taxes or other charges may be levied by the local authorities.
Any such charges are the responsibility of the customer and are governed by the regulations of the country of destination. We recommend that you check with the relevant customs authorities before placing your order.
8. Customer Service Contact Details
For any questions regarding your delivery or your order, you may contact our customer service team at: